FAQ

STICK AN ELITE

  • Do I need to create an account to place an order?
    You can place an order without registering with us, however we offer a flat 10% discount on your first order if you sign up and create an account.
  • Is my personal information kept secret?
    We take the security and privacy of our customers' personal data very seriously. We have implemented robust security measures and follow industry best practices to ensure that your data is safe and secure with us.
  • Can I make changes to my order once it’s placed?
    We're sorry, but once an order has been placed, it cannot be changed.
  • How long will my order take to ship?
    We ship all orders within two business days, but please refer to the shipment time for preorder products on the product page solely.
  • How do I know which size fits me?
    You can refer to the size chart that is listed on each product page.
  • Can I track my order online?
    Yes. We will provide the link to track your order’s shipping status to your registered email address once your order has been shipped.
  • Can I exchange or return my order?
    You cannot exchange or return a product.
  • Can I cancel my order?
    You can cancel an order before it is dispatched. But once the order has been shipped, it cannot be cancelled.
  • What are the shipping charges?
    We offer free shipping within India for all prepaid orders. Shipping costs are factored into Cash On Delivery (COD) orders only and will be calculated and revealed on the checkout page.
  • Is there an extra payment for GST?
    Prices shown on the website are inclusive of GST.
  • Do you ship globally?
    Not at the moment. We are currently distributing our products within India only.
  • What payment methods can I use, is COD available?
    You can place your order using any of the available online payment methods, or through cash on delivery. All online transactions are secured by Razorpay.
  • How do I contact your customer service?
    You can get in touch with us at support@stickanelite.com
  • How do I know how to care for my products?
    Please refer to the product care section on the product page next to the product description.
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